You can file a complaint if your bank credit card keeps calling and harassing your family members.

Contact information of China Banking and Insurance Regulatory Commission

1. Banking and insurance consumer complaint and rights protection hotline: 12378, (working days 9:00-17:00);

2. Complaint consultation hotline: 010-66279113, (working days 9:00-11:30, 14:00-16:30);

3. Insurance violation reporting hotline: 12378, (9:00-17:00 on weekdays).

The China Banking and Insurance Regulatory Commission was established in 2018. It is an institution directly under the State Council. Its main responsibilities are to uniformly supervise and manage the banking and insurance industries in accordance with laws and regulations, and to maintain the legal and stable operation of the banking and insurance industries. , prevent and resolve financial risks, protect the legitimate rights and interests of financial consumers, and maintain financial stability.

Extended information:

Internal organizations

1. Banking Institutions Inspection Bureau. Develop on-site inspection plans for banking institutions and organize their implementation. Responsible for on-site inspection project establishment, implementation and post-evaluation. Propose suggestions for rectification, regulatory measures and administrative penalties.

2. Bureau of Inspection of Non-Banking Institutions. Formulate and organize the implementation of on-site inspection plans for insurance, trust and other non-bank financial institutions. Responsible for on-site inspection project establishment, implementation and post-evaluation. Propose suggestions for rectification, regulatory measures and administrative penalties.

3. Consumer Rights Protection Bureau. Study and formulate overall plans and implementation measures for the protection of consumer rights and interests in the banking and insurance industries. Investigate and handle cases that harm consumer rights and interests, and organize and handle consumer complaints. Carry out publicity and education work.

4. Bureau for Combating Illegal Financial Activities. Responsible for cracking down on the unauthorized establishment of relevant illegal financial institutions or the disguised conduct of relevant statutory financial businesses. Responsible for the identification, investigation and banning of illegal fund-raising as well as related organizational coordination work. Transfer illegal fund-raising cases to relevant departments. Carry out relevant publicity and education, policy interpretation and business guidance.

Baidu Encyclopedia-China Banking and Insurance Regulatory Commission

China Banking and Insurance Regulatory Commission-Complaint Hotline