1. Redeem gifts through the online mall.
Log in to CITIC Bank Credit Card Center, select "Points Plan" to enter the credit card points redemption area, select your favorite gift and follow the prompts, then you can use CITIC Bank credit card points to redeem gifts.
2, SMS gifts
Send the short message "CR+ redemption code+last four digits of the card" to 106980095558 to apply for redemption (except for air mileage products).
3. Customer service calls to exchange gifts
Credit card users of CITIC Bank can call CITIC Bank's credit card customer service hotline at 40088-95558 to apply to the customer service specialist for converting credit card points into gifts.
CITIC Platinum Credit Card customers can call the VIP service hotline at 40060-95558 to apply for redemption.
I hope my answer can help you. You can also call the customer service phone of the bank for consultation.