Dear racers:

Recently, some racers in the iOS server have had problems with their recharges. Currently, this problem is mainly due to third-party recharge security interception. If you encounter a situation where the recharge is not credited, please follow the following process to appeal. We will verify it as soon as possible and reissue it:

1. Contact official customer service to handle the appeal.

2. Provide information related to account recharge not being credited, recharge time, recharge amount, login method (QQ/WeChat), regional service, problem description

3. Customer service will be at the first Verification will be carried out within the specified time, and reissue will be issued to players who have been verified correctly;

In order to maintain the fairness and order of "QQ Speed ??Mobile Game" and at the same time protect the interests of all players and the security of their account information, for players at any time Officials will severely crack down on and punish any behavior related to recharging on third-party recharge platforms.

Once a player’s recharge or transaction behavior on any third-party recharge platform is verified to be true, Tencent has the right to take various measures depending on the specific situation. The specific measures include but are not limited to one or more of the following. Official The list of account bans will be announced regularly:

1. All deposited diamonds will be deducted;

2. The account will be temporarily prohibited from logging into the game or some game functions;

3. The account is permanently prohibited from logging into the game;

Third-party recharging uses a large number of black cards, stolen credit cards, and illegal gift cards, which may lead to the leakage of users’ personal information, account theft, and credit card fraud. , recharge not received and other risks. For this reason, we hereby appeal to all players and friends not to recharge through third-party recharge platforms. If you suffer losses due to recharging on a third-party recharge platform, please go to the third-party recharge platform for after-sales rights protection. The official "QQ Speed ??Mobile Game" will not handle it.

Thank you for your support and understanding of "QQ Speed ??Mobile Game". Regarding in-game charging behavior and charging merchants, racers are welcome to actively report. A green, harmonious and fair game environment needs you. I will protect you together!