1. Credit card inquiry password refers to the password that cardholders must enter when entering telephone banking or online banking for inquiry. The credit card inquiry password is a 6-digit password set by the cardholder when opening the card. The password for swiping the card is the transaction password. A query password must be set when opening a credit card, but the transaction password can be optionally set.

2. The query password for online banking refers to the password used by corporate customers who do not open personal online banking but use online banking to log in. Log in to the personal online banking website and click the card number to log in to check the credit card balance or details. At this time, you need to use the query password to query the password. It is a password that is different from the cash withdrawal password set when opening the card.

3. But if you change the cash withdrawal password, the query password will not change and it will still be your original password when opening the card. If you don’t remember the query password, you don’t need to report the loss. You can reset it directly at the counter with your ID card.

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