According to your description, the information entered in the redemption of Tencent video members is correct, but it cannot be activated. Generally, the system is busy. Suggest trying again later. You can't use this Tencent member because your Tencent member has not been collected and activated. You need to collect and activate this Tencent member to log in normally. Otherwise, you can't log in, it won't recognize this account, and you can only use it after logging in with your mobile phone account. Or the input information is correct but cannot be activated. Generally, because the system is busy, it is recommended to try again later. "Hello, if your bank points are exchanged for Tencent member exchange codes, I suggest you check whether you have entered them correctly. If there is no problem, you can contact customer service. I hope my answer can help you and wish you a happy life.