Telephone customer service: Dial Hua Xia Bank credit card customer service hotline 400-66-95577 or 010-66209577, 24-hour overseas hotline 8610-66209577, and follow the voice prompts.

When you apply for a card at the bank, the staff will give you an envelope, which contains two original passwords, one is the query password, and the other is the transaction password.

The inquiry password is the same as the cash withdrawal password set when opening the card. However, if the cash withdrawal password is changed, the inquiry password will remain unchanged. It will still be the original password when opening the card. If you forget it, you can use your ID card. Go to the counter to reset directly.

Usually used to "prove" the identity of the cardholder when users inquire about accounts in telephone banking or online banking. The role of "query password" cannot be underestimated. It is the same as "transaction password". "Similarly, the cardholder also needs to pay attention to confidentiality and cannot show it to others easily. Therefore, it is particularly important to set both the "transaction password" and the "query password" when activating the card. Extended information

Notes on setting query passwords:

1. It is recommended that when setting a password, do not use birthdays, ID numbers, phone numbers, mobile phone numbers, house numbers and single characters. Numbers that are easy to be deciphered by others (such as 111111, 999999); ?

2. If the password is used frequently, it is recommended to change the personal password from time to time to improve the security of the password.

3. Set different bank inquiry passwords, withdrawal passwords and online payment passwords to more effectively protect the security of account funds through different function passwords;

4. Under any circumstances Under this circumstance, we must never disclose personal account and password information to others, and we must always be wary of any requests for account numbers and passwords through email, text messages, phone calls, etc.

If you have provided your online banking password to other people or websites for various reasons, you should immediately log in to online banking or go to the counter to reset your password, or apply for a loss report by calling or logging in to online banking;

5. Please do not write down your password on paper or on a card to avoid losing it and leaking it;

6. Turn off the browser’s form and password auto-complete functions to avoid leaking information. leak.

Hua Xia Bank official website - Tips for password setting

Hua Xia Bank - Customer Service Credit Card Telephone Number (Home Page)