If you call the customer service hotline to report the loss, if it is successful, the customer service will tell you directly.

If you report the loss through mobile banking or online banking, the page will show whether it is successful or not.

If you choose to report the loss of a replacement card, the new card will be sent about 3 working days after the loss is reported, and a text message will be sent after it is sent. After receiving a new card, you need to re-open the card and set the password.