The train ticket bought online is a self-service refund online, only to be replaced by a paper ticket; After changing it into a paper ticket, you have to go to the refund window of the railway station to refund the ticket. The handling fee is 5% of the ticket amount, and the refunded money is directly refunded to the bank card that originally bought the ticket. The working hours of the refund window of the railway station are 24 hours, and there will be staff on duty in turn.
Refund related information:
1. If the passenger cancels the ticket 15 days in advance, there is no need to pay the refund fee;
2./KLOC-Refund within 0/5 days and more than 48 hours before departure time will be charged 5% of the fare;
3. Between 24 hours and 48 hours before the departure time,10% of the fare is charged;
4. If the departure time is within 24 hours, 20% of the fare will still be charged.