The severity depends on what problem the complaint is about.

For example, if you complain about a bank and violate the bank's seven prohibitions and four disclosures or 33410, if the situation is true, then the branch will be dealt with from top to bottom, and serious expulsion from public office and party membership is possible. If the complaint is about a general service issue, and if the situation is true, the bank will also attach great importance to it and make rectifications immediately until the complainant is satisfied.

In short, banks are most afraid of complaining to the China Banking and Insurance Regulatory Commission, these regulatory agencies. In addition, there is no blacklist in banks. As long as a complaint is made, the complainant must be tried to withdraw the complaint. Otherwise, the branch's one-year assessment will be greatly affected. Otherwise, reports and complaints must be written level by level. In order to avoid trouble, the branch will Go to the client to withdraw the complaint.

The bank’s complaint mechanism is like this. To a certain extent, it effectively protects the rights and interests of consumers.

Extended information

Complaints against banks are divided into valid complaints and malicious complaints. If the complaint is a valid complaint, the bank will handle it reasonably and even impose penalties according to the problem. But if it is a malicious complaint, there will be no consequences for the bank. Customer complaints indicate that there are still deficiencies and loopholes in one's work, and the failure to satisfy customers;

It makes customers feel neglected and not taken seriously. We should work hard to find customer needs and sincerely communicate with them. Communicate so that customers can feel the sincerity of the bank and build trust between both parties, so that problems can be resolved faster. According to the customer complaint hotline, the content of complaints will be triaged, and full-time (part-time) personnel and relevant departments will work together to investigate and handle complaints;

Regularly summarize and analyze customer suggestions, and seriously Find weak links and hidden risks in products, services, and management. Incorporate the effectiveness and efficiency of complaint handling into the business performance evaluation and internal control evaluation system, and effectively improve the consumer complaint management mechanism, so as to effectively safeguard the legitimate rights and interests of consumers in the banking industry.