Current location - Trademark Inquiry Complete Network - Overdue credit card - What does a bank customer service specialist do?
What does a bank customer service specialist do?
Main responsibilities:

1。 Train, motivate, evaluate and examine customer representatives;

2. After-sales service and maintenance management of the company's products;

3. Customer reception management;

4. Arrange on-site maintenance services and make work records;

5. Strive to improve the quality of on-site service;

6. Pay special attention to the management of customer files;

7. Fill the materials in the inventory report;

8。 Assist customer representatives in professional ethics and image education;

9. Do a good job in the collection, storage and registration management of maintenance tools;

10. Have the right to recommend personnel and evaluate subordinates;

Job requirements:

1. College degree or above and management coordination ability;

2. Have a strong sense of responsibility and dedication, and work carefully;

3. Strong coordination and communication skills;

Attend the meeting:

1. Attend relevant meetings held by the company at or above the department level;

2. Participate in the company's monthly and quarterly work coordination meetings;

3. Participate in the company's annual work appraisal meeting;

The content of this article comes from: China Law Publishing House "General Knowledge Series of Legal Life"