There are quality issues with Bank of China credit card gifts:

1. When you receive a physical gift, please be sure to check whether the gift packaging is complete on the spot. If the outer packaging is damaged, the gift is missing, or the gift is found Any quality problems should be rejected on the spot and the reasons should be noted on the package list.

2. For quality problems that were not discovered when receiving the gift, you must call the Bank of China credit card customer service hotline 4006695566 for feedback within 7 calendar days of receiving the gift. When exchanging gifts, only gifts of the same type are supported. At the same time, please be sure to keep the original packaging, all items in the packaging (including attachments and all accompanying documents) and receipts. Unless the gift is damaged during transportation or has quality defects, replacement of the gift will not be accepted.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.