Bank of Nanjing Customer Service Center was established in June 2005 and has always adhered to the positioning of "first-class management, first-class service, first-class performance and first-class talents". Adhering to the core values of "all-round innovation, seeking truth from facts, people-oriented and creating value together", we will provide customers with one-stop and personalized telephone banking professional services with the help of high-quality elite team and advanced technical force, so that every customer can truly feel "listening attentively"
The service scope of manual agent includes accepting telephone consultation from customers, answering all kinds of personal, company and comprehensive questions raised by customers, and replying to customers after answering difficult questions through expert platform. Accept customers' complaints about business and service problems, and refer them to relevant departments for investigation and handling. Accept all kinds of suggestions provided by customers and publicize all kinds of new businesses and products of our bank as required. According to the information provided by the business department, provide customers with relevant information inquiry, etc.
Bank of Nanjing:
Nanjing Bank, established on February 8, 1996, is a joint-stock commercial bank and listed bank with independent legal personality, and implements a first-class legal person management system. Insist on development, Nanjing Bank changed its name twice. 200 1 and in 2005, IFC and BNP Paribas were introduced as shareholders. It took the lead in launching the listing counseling program among the national city commercial banks, and successfully listed on the main board in 2007. Ranked 2 1 in the list of "National 100 Banks" selected by China Banking Association in 2022.
Bank of Nanjing is committed to the strategic vision of becoming a first-class integrated financial service provider among small and medium-sized banks. According to its own development plan, it has promoted steady and rapid business growth, continuously strengthened risk management and control, stable and excellent asset quality, steadily improved operating efficiency and significantly enhanced comprehensive strength. Pay attention to deepening corporate governance, optimizing the structure of strategic shareholders, strengthening capital planning and management, and maintaining good returns for shareholders. At the same time, increase investment in information technology, promote digital transformation, and strengthen digital empowerment and scene application.