1, first submit it to the local agency of CBRC. Complaints should be made in written form, and the complaint events and nature, demands, complainant's name and contact information should be explained in detail. There must be original data. Generally speaking, oral complaints or anonymous complaints to the CBRC are not acceptable.

2. Secondly, after receiving a written complaint, the CBRC will refer the complaint to the relevant bancassurance for handling, and ask bancassurance to investigate quickly and reply directly to the complainant.

3. Finally, China Banking and Insurance Regulatory Commission urged banks to thoroughly investigate and solve customer complaints quickly.