Check the situation immediately. There are two general installment businesses in the customer's credit card account, which are currently in a normal state. The customer is not satisfied with the full cost of the remaining installment of the full advance payment of ordinary installment. Business rules: Article 8 of the credit card installment business contract of Guizhou Bank stipulates that when the cardholder prepays, only full prepayment is allowed. If the installment fee is charged at one time, the installment fee paid will not be refunded; If the handling fee is charged in installments, the recorded installment fee will not be refunded, and the remaining installment fee will be charged in full. Overpayment in the cardholder's account will not automatically pay off the remaining principal and handling fee in advance. If you need to prepay, you can call the customer service hotline of Guizhou Bank, online banking and mobile banking to apply for full prepayment. Handling situation: the customer has been replied according to the business rules, informing that the customer has agreed to the credit card installment business contract of our bank before handling the general installment business. The customer has been advised to repay in full and on time every month, and the customer has no objection.