Report the loss of Everbright Bank credit card:

If it is accidentally lost or stolen, please call the Everbright Bank global customer service hotline: 4007-888-888 to report the loss. Once the loss report is confirmed, it will be reported immediately. When the loss report takes effect, China Everbright Bank will bear all economic losses caused by the loss report after the loss report takes effect. The transfer fee is RMB 50. China Everbright Bank will issue a new card and send it to you after the loss report becomes effective.

China Everbright Bank Credit Card Replacement:

If your credit card cannot be used due to damage, damage, blurred signature, alteration or degaussing of the magnetic strip, please call China Everbright Bank Credit Card The customer service hotline is 4007-888-888, and the card transfer service specialist will handle the replacement card for you.

Replace Everbright Bank Credit Card

China Everbright Bank provides you with the automatic card replacement service when it expires. If you are unwilling to change your card, please notify the bank one month before the card expires. Otherwise, It will be deemed that your voluntary card replacement has expired, and we will send you a new card and charge an annual fee.

Cancellation of Everbright Bank Credit Card

Please call the 24-hour customer service hotline of Everbright Bank Credit Card to cancel the card. There must be no outstanding balance in the account when canceling the card. To ensure the security of the account, the card must be with you when canceling the card over the phone. If the card is lost, please go to the outlet counter to cancel the card.