1. In the face of collection cases, the collection personnel should first sort out and classify the cases themselves, be familiar with the overall situation of the cases and the basic information of the collectors, and be aware of them. At the beginning of collection, the general call sequence is the line unit phone, then the home phone, and finally my mobile phone; When these can't be contacted, they will call the contact person (or relatives/units) to implement the situation and tell the debtor to repay through the contact person.

2. if the debtor can't be found by the above methods, search on the website (or 114) through the information in the case database or inquire by mobile phone or fixed telephone.

3. if the debtor cannot be found through the above methods, the company will send overseas personnel to the door and bring back the required information for collection; In addition, foreign visitors play a great role in the collection process, so it can be said that the success or failure of the collection lies with foreign visitors.

4. Know the debtor's information, and send a collection letter and a lawyer's letter to his family and work unit in turn to inform him of the debt.

5. In the process of collection, the field staff will be responsible for sending letters, collecting at home, and implementing the debtor's information on the spot, mainly putting pressure on the debtor.

6. Don't collect money from the cardholder as a bank, and don't have personal attacks during the negotiation. Avoid lowering the debtor's settlement amount at will and never accept money.