Then the problem needs to be analyzed:
Why refuse to pay? Reasons for refusing to pay
1. Goods not received
2. The goods are not the correct version
3. Malicious fraud
There is something wrong with the quality of the goods.
Situation 1: The goods have not been received, and have been closed from time to time. At this time, more work is in the seller, and the payment company plays an intermediary role in this link.
Case 2 and Case 4: The version of the goods is incorrect and complicated. The goods bought are imitations, and the complaint is that the goods are not the right version. Or sell N97 and collect N95 (which still happens frequently at present). In this case, if the customer service of the payment company fails to mediate in time, it will easily lead to refusal to pay. In fact, as long as the customer service is well coordinated with the merchants and consumers, this kind of dispute is easy to handle. After all, not every enterprise has a good spoken English.
Situation 3
For malicious fraudulent orders, many times the payment company will prompt for high-risk transactions; Or the transaction amount is too large, some preventive measures will be taken. It is better for both the payment company and the seller to do this work.
Summary:
Refusal occurs in many ways, and credit card payment companies play an important role in this process. After all, not every business has high-quality English customer service. But a credit card payment company's high-quality English customer service is a must. Friendly customer service and soft voice can halve the temper of consumers and communicate well with sellers. Coordinate buyers and sellers
And some credit card payment companies often fail to do well in customer service, or are too mobile, or have a poor attitude, or are not good at coordinating dispute handling ... A series of reasons lead to an increase in refusal to pay.
In fact, many orders can completely avoid this situation.
And Express Huitong has undoubtedly done a very good job in this respect.
Effectively help sellers mediate a large number of transaction disputes.
Get the unanimous praise of the merchants.
This is the embodiment of the value of express Huitong service.
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Serve customers, achieve employees and build a first-class foreign exchange collection brand.
Q: 1482328030