The customer service center has two types of customer service staff:

The first is full-time technical staff who answer various cardholder questions and handle business

The second They are those who promote new cards or credit card value-added services, such as insurance, points plans, etc.

The first type is more strict and requires very professional training and relatively high overall quality, a relatively high base salary, no commission, only performance bonuses Assessment, base salary is about 2500~2800 bonus = about 3200~3500

The second type is telemarketing, which requires sales skills and eloquence. The base salary is very low, and the commission is very high. The main income comes from commission, and the base salary is About 1800~2000, commission = more than 2500~~5000

Technical customer service is on the job, morning shift 12:00~8:00, mid shift 8:00~16:00, evening shift 16:00~24 : 00

Telemarketing customer service only has day shift, 9:00~17:00

Technical customer service is not tiring, but rather boring, often frustrated and needs training and updating of business knowledge

Marketing customer service is relatively flexible. The more work you do, the more you gain. It’s quite tiring. You have to make hundreds of sales calls a day