1. Call the customer service number of China Everbright Bank, or log in to official website of China Everbright Bank to find the customer service number or online customer service on the website.
2. Explain the situation to the customer service staff and provide relevant personal information and credit card account information, such as name, ID number and credit card number.
3. According to the instructions of the customer service staff, provide relevant certification materials, such as transaction records and bank statements, so that the bank can verify and handle them.
4. Follow up and confirm in time according to the processing results of the bank to ensure that the problem is properly solved.