You should check with the card-issuing bank.

The "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks" have corresponding provisions:

Article 48 The issuing bank shall comply with security management requirements when issuing credit cards, and the card and password shall be separated Deliver the card and prompt the cardholder to receive it. When the credit card is issued.

The cardholder shall be informed in writing of the credit card bill date, credit card regulations, instructions for safe card use, customer service telephone number, service and charging information inquiry channels and other information, so that the cardholder can use the credit card safely.

Extended information:?

Relevant legal provisions of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks":?

Article 58 The card-issuing bank provides it through self-service channels Credit card inquiry and payment services must verify passwords or credit card verification codes. If it is indeed impossible to verify the password or credit card verification code, the card-issuing bank shall verify the transaction type, risk nature and risk characteristics.

The bill should list asset changes, income and expenses, end-of-period asset valuation, etc. Bills should be provided no less than twice and at least once a month. Unless otherwise agreed between the commercial bank and the customer.

Article 62: Card-issuing banks shall provide complaint handling services, establish unified and efficient complaint handling procedures based on the characteristics and complexity of credit card products (services), clarify the management department for complaint handling, and publicly disclose complaints. processing channels.

Baidu Encyclopedia - "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks"