You can obtain visa refusal information in the following ways: 1. Telephone: dial 95588, select "6-3- 1" or "6-6-5- 1", and get the visa refusal information by fax or enter the manual service; 2. Website: Log in to our website www.icbc.com.cn and select "Credit Card-Information Disclosure" to download; 3. Go to the local card issuing agency outlet.