1. The user actively applies to the operator to suspend the mobile phone service by reporting the loss and stopping the phone number.
2. When the balance of the user's mobile phone account is zero or the given credit line has been consumed, the communication operator suspends the user's mobile phone service.
The solution of telephone suspension service is as follows:
(1) No matter which operator's mobile phone number, the most likely reason for suspending the service is that the mobile phone is in arrears, so users can immediately pay and try again (or check the phone bill balance to make sure it is not caused by arrears).
(2) There is also a call to the customer service phone number of the corresponding operator, which is transferred to manual customer service for inquiry, to see where the abnormality occurs, and then to solve it accordingly.
(3) If the service of the mobile phone is really suspended, then the user needs to bring proof materials (usually ID cards) to the business hall for recovery.
(4) Another possibility is that it has been blacklisted. In order to prove whether it is blacklisted, users can try to make calls with other mobile phone numbers.
Extended data:
Common troubleshooting of mobile phones:
Symptoms: The phone can't receive the call.
1, check whether the mobile phone is in arrears, and suggest paying for recharging;
2. Check whether the mobile phone is set with call forwarding, flight mode on and call barring. Suggest canceling and try again;
3. Check whether the function or signal of the mobile phone is normal. It is recommended to change your mobile phone or location and try again.
4. If roaming to other places can't be used, it is recommended to check whether the local network signal is normal and whether the number has been roaming.
5. Try to restart or change the phone to answer the phone;
6. Take the mobile phone card to the local business hall to test or replace the mobile phone card;
7. Suspension service without real-name registration number and overdue real-name registration. You need to go to your own business hall to complete real-name registration before you can resume normal use.