The cardholder should call the Credit Card Customer Service Center of Bank of Communications at 400-800-9888 in time, transfer the manual service according to the voice prompt, and then provide the staff with the card number and ID number to ask the specific reason for stopping the card.

If it is due to long-term overdue suspension, you must pay off the arrears in time and then unfreeze them through customer service. If it is suspected that the withdrawal has stopped, if you want to resume using the card, you must provide all the consumption invoices for three months and fax them back to the customer service center. If all transaction invoices cannot be provided, invoices that the bank considers controversial must also be provided.

Bank outlet counter application:

2. Cardholders can bring their ID cards and credit cards to Bank of Communications outlets to apply for the normal use of credit cards. According to the applicant's ID card and credit card number, the general staff will inquire about the specific reasons for the card being stopped in the banking system, and then tell the applicant how to solve it. After solving it as required, it can be resumed.

Extended data

Traffic credit card review process

I. Review the submitted materials:

Copy of identity certificate, original work certificate, original salary certificate and complete application form. If there are any deficiencies, remind them to supplement.

Second, enter the credit investigation stage:

Verify whether the customer identity information is consistent with the ID card information base, and query the personal credit information system;

Third, telephone verification:

Call the applicant himself and his unit to verify that his information and unit information are true and reliable;

Four, through the audit, credit card.

If you have any questions during the audit, it is recommended to call the Bank of Communications directly to consult the staff.

Baidu Encyclopedia-Bank of Communications Credit Card