There are four main steps: (Take iPhone8 mobile phone as an example, based on IOS12 operating system)

1. Apply for negotiation: call the bank customer service hotline to learn the details of the repayment you need. Such as repayment amount, principal, interest and other charges. Based on these contents, and combined with the current repayment ability, apply to the bank for interest suspension and negotiate the specific details. It is understood that the cardholder can divide the debt into up to 60 repayments. Generally, don’t wait more than 3 billing days before negotiating. If it takes more than three months, it will be more difficult to negotiate.

2. Wait for a return visit and submit information: After submitting the application, you need to wait for a return visit from the bank. The waiting time may vary, and submit information in accordance with the bank's requirements. We can based on our reasons for overdue such as unemployment, illness, etc. Prepare relevant certificates in advance to save time.

3. Waiting for the second return visit: After review, the bank will inform you whether the application is successful and the repayment can be negotiated. If the application is successful, we need to know the repayment period, repayment amount, interest exemption, etc., and make a recording.

4. Signing plan: The main methods for signing suspension of interest payments are recording, electronic agreement or paper agreement. Generally, commercial banks use recordings. Ping An Bank generally uses electronic agreements. China Industrial and Agricultural Construction Post Office generally uses paper agreements, but they are also very flexible and can be used online or offline. For specific circumstances, you need to consult the bank customer service.

Extended information:

1. What is a suspended account?

Suspension of interest means that when a credit card holder is unable to repay the card after the card expires, the cardholder and the bank re-reach a personalized installment repayment agreement and transfer the fixed limit, temporary limit and reserve amount in the card. It is a way to restructure the debt, re-install it a second time, and repay it on time every month.

Suspension of interest and suspension of accounts is equivalent to stopping interest and repaying the principal in installments. The maximum period can be applied for 5 years.

2. What are the conditions for applying for suspension of suspended accounts?

Condition 1. The cardholder has the willingness to repay;

Condition 2. The cardholder has the ability to repay in installments;

Condition 3. The cardholder has The cardholder has overdue and cannot repay the debt in one go;

Condition 4. The cardholder wants to return to a normal living environment and stops collection calls and does not want to be executed;