1 Users need to log in to the ICBC app, and then find my customer service - manual customer service in the ICBC app, then consult the reasons for ICBC card risk monitoring, and then handle it according to the handling methods given by the customer service That’s it.

2 In addition, when users encounter ICBC card risk monitoring, they can call the official phone number of ICBC and consult manual customer service for solutions.

Bank cards refer to credit payment instruments issued to the public by approved commercial banks (including postal financial institutions) with all or part of the functions of consumer credit, transfer settlement, cash deposits and withdrawals, etc. Bank cards reduce the circulation of cash and checks, allowing banking business to break through the limitations of time and space and undergo fundamental changes.

The methods for checking bank card balances are:

1. Users can check in the bank’s mobile banking. Download, log in and bind the bank card, and you can see all transactions of the bank card in my account.

2. Users can choose to bring their bank card and ID card to the counter of any bank branch of the card-issuing bank for enquiry.

3. If the user only wants to check the short-term bank card transactions, he can choose to query it on the ATM machine. Generally, about 10 transactions can be queried on the ATM machine.

How to unfreeze a frozen bank card?

There are many reasons why a bank card is frozen. Users can unfreeze it according to the reason for freezing. Generally, the common reasons for being frozen are:

1. If it is a debit card due to entering the wrong password If it is frozen, the user needs to bring the original valid ID card and bank card to a bank branch to unfreeze it. When unfreezing, if the assets are less than 50,000, you can reset the password on the smart teller machine. If the balance in the card is greater than 50,000, you need to go to the counter in person.

2. If the debit card is frozen for judicial reasons or other reasons, it can only be unfrozen after fulfilling corresponding obligations. For example: you need to pay off other people's debts before they can be unfrozen.

3. If you have not used your debit card for a long time, causing the counter business to be frozen, you also need to go to the counter with a valid ID card and bank card.

4. The credit card is frozen and needs to be unfrozen. It may be due to illegal credit card use or cash-out behavior. Therefore, it is best to go to the bank counter and remove the corresponding reasons before using it. If you are blocked because you entered the wrong password, you still have to go to the counter.

Application and loss report

The process of applying for a credit card and a debit card is different. When applying for a credit card, you need to bring your valid documents (ID card or copy of ID card), proof of residence, proof of unit income or proof of personal assets and other materials to the bank counter to go through the relevant procedures. You need to fill in the application form, and the information must be true.

After filling out the application form, it must be filed with the head office of the account opening bank. After the head office of the account opening bank reviews the application materials, it will take about 20 working days before the card can be issued to the customer. Applying for a debit card is relatively simple. You only need to bring your valid documents, mainly your ID card, and fill out the application form at the account opening bank. The card will be issued to the applicant at that time.

The loss reporting procedures of major banks are not exactly the same. If you lose your money, you can first use the phone or online banking to temporarily report the loss, and then bring your ID card and other supporting documents to the bank counter to report the loss.