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I used Tenpay to pay back my credit card, which showed that the payment was successful, but the account balance was still the same.
Hello! Tenpay usually takes 3 working days to pay back the credit card. Your situation may be caused by the busy network. It is recommended that you close all web pages and re-enter. If the situation is still the same, you can provide you with a screenshot (including the order number, time and amount) showing the success of the payment in the Customer Service Center by submitting the title, and the customer service will assist you in further verification.

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