Hello, the Agricultural Bank of China's debit card verbal loss reporting and loss reporting business are as follows:

You can verbally report the debit card loss through the following channels to ensure the safety of account funds: 1 .

PalmBank: Please log in to PalmBank APP, click "Homepage - My Account", click on the debit card number you want to report loss

Go to the details page, click "Report Loss" to proceed operate. 2. Online banking: Please

log in to personal online banking, click "Account→Bank Account→Debit Card>Account Management in the upper right corner

Report Account Loss" 3. Customer Service Hotline: Please You can call the Agricultural Bank of China’s 24-hour customer service hotline 95599

to report the loss verbally through self-service voice or transfer to manual service. 4. Self-service terminal: Through the self-service terminal, select "Report Loss of Card/Passbook" and enter the card number and payment password to report the loss.

5. Counter: Cardholders are required to report the loss verbally at any outlet nationwide

with their valid ID (or ID number) and password (agents are allowed, but must be provided at the same time) I and my agent have original and photocopies of valid identity documents

.

Warm reminder: If your debit card is lost, please report the loss verbally in a timely manner. If the loss is not reported, the risk of account funds will be borne by the household owner himself.

2. To report the loss of a debit card and replace it, the cardholder must bring his or her valid ID to any branch within the jurisdiction of the issuing bank (except Ningxia, Hainan, Shandong, and Guangdong) ), cannot be handled on behalf of others. When replacing a card,

If you forget your payment password, you should report the loss of the password in writing and then replace the card.

The first six digits of the card number are 622848, 622845, 622846, and 622849, which have been implemented nationwide

Reporting loss and replacement of cards with the same number across provinces and cities in the same province (non-immediate card production). Warm reminder: 1. If

you have not reported the loss yet, it is recommended to report the loss verbally through mobile banking, online banking and other channels as soon as possible. 2.

In order to implement regulatory requirements and prevent telecommunications fraud, please contact the responsible branch for specific business handling information.

If the first six digits of your debit card number are 622848, 622845, 622846, 622849, cardholders

can report the loss of the card or replace the damaged card at any Agricultural Bank of China branch nationwide When doing business, choose to retain the original

card number and receive a new card after 15 working days. Whether debit cards with other number segments support exchange with the same number,

replacements need to be made with the card-issuing bank. Check with the website. Warm reminder: 1. Due to the differences in business processing in various regions, please refer to the actual processing at the outlet for details. 2. Report the loss and replace the card with the same number, but the card has not been received

The card status before the new card is written loss report, card payment stop, and inactive status. It can only be used after the cardholder has collected it and activated it. During the card replacement period, you can receive remittances normally (receiving super online banking deposits is not supported).

(Answer time: February 23, 2023. In case of business changes, please refer to the actual situation.)