Legal basis: After the successful recharge of the multi-play recharge service agreement, the virtual currency in the recharged account can be freely used by the user, but the multi-play will not provide any refund or reverse exchange service. If the prepaid card (such as Shenzhouxing prepaid card) has any remaining points after recharging, users can inquire and handle it through the prepaid card customer service hotline, but it is not allowed to call more and refund more.