Generally we will reply within 72 hours.

On May 23, 2018, the General Office of the Central Committee of the Communist Party of China and the General Office of the State Council issued the "Guidance on Further Promoting the Convenience of Approval Services" and the "Guidance on Further Promoting the Convenience of Approval Services" "Opinions" requires the comprehensive implementation of "immediate, online, nearby, one-time processing" of approval services, and efforts to improve the level of "Internet government services".

In accordance with relevant laws and regulations and combined with the actual conditions of each region, various regions have formulated different administrative regulations on citizen service hotlines, such as the "Jinan City 12345 Citizen Service Hotline Regulations" and the "Xuhui District "12345" Citizen Service Hotline Management Measures", "Management Measures for the "12345" Citizen Service Hotline of Daning Road Street", etc.