If you encounter the prompt of "296 1" when setting the online banking user name, please follow the following steps: 1. Log in to online banking and select the function of "Customer Service-Manage Customer Information-Query and Modify Customer Contact Information", or log in to a new online banking and select the function of "My Online Banking-Settings-Customer Information Management-Customer Contact Information" to maintain the mobile phone number; 2. Verify whether the set user name and reserved verification information conform to the setting rules; 3. If there is a prompt to intercept the control below the address bar, please right-click this prompt and choose to run the control program before re-operating; 4. Clear the temporary files of IE browser.