First, if the applicant does not receive a new card within one week after receiving the SMS, he can call the customer service phone of CCB to inquire about the mailing of the card. Generally, if no one receives the registered letter, it will be returned to the credit card center. The applicant only needs to contact customer service to resend the card return.

Secondly, if the applicant can't receive a new card due to the change of the card receiving address during the card issuance period, he can also contact customer service to change the address and re-mail the new card.

Third, CCB credit cards are generally sent by registered mail. When sending a card, the registered letter code will be sent to the applicant's mobile phone, and the applicant can check the card sending status in official website Post Bar according to the changed code.