Bank of China Mobile Banking provides the function of reporting the loss of a credit card and processing a replacement card at the same time. You can log in to mobile banking and select the card you want to report loss/replace through the "Home Page - Credit Card - Report Loss/Replace Card" function.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.