What to do if you are cheated when buying goods online

What to do if you are cheated when buying goods online. In real life, many people now shop online because it is very convenient. However, there are many fake merchants on the Internet. Let me share with you what to do if you are scammed when buying goods online. What to do if you are cheated when buying goods online 1

First of all, we must be clear about who is cheating us when shopping. Some are cheated by the platform, and some are cheated by the buyers or sellers on the platform. Nowadays, scammers use various methods to defraud, and many people don’t know who they were deceived by. So this must be clarified.

At this time, we cannot directly complain to the platform, because it itself is a fraud platform. There's no point in complaining. If the amount defrauded is too large, you can call the police first. Generally, the police will accept the case and intervene in the investigation. Next, complain to 12345. Finally, report to 12377 (Central Network Information Office), or call the 12377 reporting hotline to report.

Under normal circumstances, if the other party’s platform is registered in China, you can find the other party’s true information. Once the police intervene in the investigation, the next thing waiting for the other party is jail time. The money can also be recovered!

How to recover if you are cheated by a platform buyer or buyer

1. Complain to the Consumers Association: Sometimes, when we complain to the platform, it may be because The other party's feedback is not timely, giving people the feeling that it is not accepted. In this case, we can actually complain to the 12315 Consumer Association just like a physical store for online shopping disputes. Likewise, consumers should keep evidence such as shopping vouchers.

2. Call the police: Generally, if you call the police, the police will accept it. But if the amount involved is too large, the police will pay more attention!

3. Find the platform to intervene: Provide the evidence you have, including physical objects, chat records, invoices, transaction records, etc. Generally, online shopping platforms have corresponding complaint mechanisms. If the complaint is true, there will be a severe penalty mechanism to recover your losses.

4. Complain to 12345: After citizens call the 12315 hotline, the handling staff will promptly transfer the complaint to the relevant department. What to do if you are defrauded when shopping online 2

If you are defrauded when shopping online, there are the following ways to solve the problem:

1. You can directly negotiate with the merchant to solve the problem;

2. You can also Seek help from the Consumer Rights Association;

3. You can report complaints about the supermarket to the industrial and commercial or food and drug supervision departments;

4. Sue the supermarket in court. If you commit a crime, you can call the police.

Legal basis:

Article 39 of the "Consumer Rights and Interests Protection Law of the People's Republic of China", where consumers and operators Disputes over consumer rights and interests can be resolved through the following channels:

(1) Negotiate and settle with the operator;

(2) Request mediation from a consumer association or other mediation organization established in accordance with the law ;

(3) Complain to relevant administrative departments;

(4) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court. What to do if you are scammed when buying goods online 3

Definition of online shopping

Online shopping is to retrieve product information through the Internet, issue a shopping request through an electronic order form, and then fill in a personal checking account number Or credit card number, the manufacturer ships by mail order, or delivers to your door through a courier company. For online shopping in China, the general payment method is cash on delivery (direct bank transfer, online remittance) and cash on delivery for secured transactions.

Common types of online shopping fraud

1. Impersonating Taobao customer service fraud

Scammers pretend to be Taobao customer service, mostly on the grounds that consumers make operational errors during the shopping process. , and then deceive consumers by using Alipay account security risks, freezing Alipay accounts, etc., making consumers eager to protect the security of their accounts and easily deceived. After gaining trust, scammers often ask for remote control of consumers' computers to solve problems or guide consumption. The attacker enters the account number, password and other operations to steal the money in the account.

2. Deposit-collecting fraud

Scammers require consumers to pay a certain amount of deposit or deposit before shipping goods. They use various seemingly reasonable reasons to induce consumers to make additional purchases. Deposit.

3. Cash on delivery fraud

Scammers post low-priced product information on forums, etc., to lure buyers into the store to buy, and wait for the buyer to take a photo. After receiving the goods, he called the buyer by phone and said that due to improper operation, the goods were sent to cash on delivery, and the buyer was asked to cancel the transaction order on Taobao; then the seller sent the goods to the buyer in "cash on delivery" and the buyer received the goods. When the goods arrive, they will be signed for and paid if the appearance is intact. It was only when I used it that I realized I had been deceived. I called customer service to defend my rights, but found that the Taobao transaction had been cancelled, and there was no evidence to complain and report the seller.

4. Reject safe payment fraud

After consumers take the bait through legitimate trading platforms, scammers use the methods of “reducing handling fees”, “avoiding long payment times”, and “avoiding transactions”. "Complex" is used as an excuse to persuade consumers not to pay through legal transaction platforms such as Alipay, but to make bank transfers directly.

5. Scamming personal information

Don’t easily disclose personal details to sellers when shopping online, and try not to simply use your own personal identity information when setting account passwords. When encountering similar phone verification, be sure to ask for the identity of the other person and then cooperate according to the situation.

6. Phishing and stealing information

Do not open unfamiliar URLs sent in chat tools at will, do not open unfamiliar emails and attachments in emails, and update your anti-virus software in a timely manner. Once you encounter a link that requires you to enter your account number and password, you must carefully verify whether the URL is accurate before completing the transaction.

Analysis of the causes of online shopping fraud

1. Why do online shopping generate so many frauds? This is mainly due to the virtual nature of the Internet, which not only brings convenience, speed and efficiency to people, but also makes online shopping more risky than traditional shopping. Online shopping fraud is covert and there is no real contact between the two parties, which increases the criminals' courage to commit crimes.

2. With the popularization of network technology, the expansion of the number of online advertisements and the rapid development of formal online transactions provide external environment and technical support for criminals to carry out online fraud. Some criminals found business opportunities and published false information on Lirong Network to defraud money.

3. The corresponding laws and regulations are not sound enough. As an emerging industry, online shopping has not completely replaced traditional shopping, and regulations in this area need to be improved.

How to protect your rights if you are cheated when shopping online?

1. Complain to the website.

Each large shopping website has its own customer service department to handle various transaction disputes. Consumers can provide photos of fake and shoddy products, chat records, transaction records and other relevant records to the website to make complaints or reports. If there is any suspicion of a criminal offense, each large shopping website will also report the situation to the public security organs in a timely manner.

2. Report the crime online.

Once you encounter an online shopping fraud, you should report it to the public security department in time. In order to prevent more consumers from being deceived, consumers who have been deceived should report the case to the public security department in a timely manner and request the public security department to seize the website and the scammer's information. Mobile phone number and bank account number. Consumers can report the case to the Internet Supervision Office of the local public security bureau, or call the police.

3. Complain to the Consumer Association.

Just like ordinary commodities, if there is a consumer dispute with goods purchased online, you can also complain to the provincial or municipal consumer associations. Rights protection hotline 12315.

Regarding the risks of online shopping, staff remind consumers to try their best to obtain shopping vouchers or save relevant evidence such as transaction agreements (including electronic versions). Most of the actual dealers shopping online are out-of-town companies, and they should pay attention to checking the receipt when receiving the goods. official seal. If there is a dispute over purchased goods, a complaint should be made to the relevant department where the unit with the stamped bill is located based on the principle of territorial jurisdiction.

Methods to prevent online shopping fraud

First of all, you must have a certain understanding of the goods you are purchasing, and you must also "shop around" when shopping online. Not only compare the price, but also compare the quality of the items. For items that are priced too low, consumers need to be careful when purchasing and check the selling prices of similar items on other websites or online stores.

Secondly, carefully screen the contact information and related information left by the online seller. If the seller’s contact information is only QQ, E-mail, or mobile phone, but does not have a specific fixed address or telephone number, or the seller refuses to use instant messaging tools with anti-phishing functions, consumers should be more vigilant.

Third, use online search engines to check whether the key information such as contact number, contact person, company name, and bank account number left in the supplier's information are consistent. If any inconsistency is found in the above information, consumers should be more vigilant.

Fourth, try to buy the items you need from large, well-known shopping websites with credit systems and security guarantees, such as Taobao, JD.com, Pedestrian Street Group, etc. Most of these websites use higher security The payment tool serves as a "third-party transaction intermediary", or implements shopping methods to protect consumers such as payment after delivery.

Fifth, do not easily disclose your online account, credit card account and password to strangers, and try not to use public computers for shopping, payment, etc.