The lobby manager is a general employee, director and the like. Bank lobby managers belong to the banking business sequence and are divided into first-class, second-class and third-class managers. The nature of the post belongs to the business position, not the management position, and the bank lobby manager belongs to the business personnel. The post level is generally between three and eight. The lobby manager belongs to the sales position, which is generally held by the business personnel of the bank branch, and belongs to the primary business of the bank.
The bank lobby manager should be familiar with almost all banking business, and have higher requirements for comprehensive quality. Bank tellers generally refer to bank employees who are in direct contact with customers at the counters of bank branches, and are responsible for finding and stopping wrong transactions and avoiding bank losses.
The lobby manager of the bank is a post of the bank, and it is also an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager involves a wide range of business contents, requires familiarity with almost all banking businesses, and requires high comprehensive quality.
Work content:
1. Assist in the management and supervision of banking affairs, and correct violations of standardized service standards;
2. Collect market and customer information, tap key customer resources, and establish long-term and stable relations with key customers;
3. Send away customers, ask their needs, guide and answer their business, handle their opinions, resolve conflicts and reduce their complaints;
4. Introduce bank wealth management products and provide financial advice;
5. Maintain the sanitary environment, maintain the business order, report the abnormal situation in time, and safeguard the funds and personal safety of banks and customers;
6. Record the work log and customer resource information book (key customers) and arrange personnel.
Bank tellers generally refer to bank employees who are in direct contact with customers at the counters of bank branches. Bank tellers work in the front line. This is because the cashier is the first person for the customer to enter the bank. They are responsible for finding and stopping wrong transactions to avoid bank losses.
The front desk teller is responsible for the counter business operation, inquiry and consultation directly facing customers; The back-office teller is responsible for customer-oriented inter-bank, bill exchange, internal accounting and other business processing, as well as the follow-up processing of front-office business such as audit, confirmation and authorization. The front desk teller who provides services to customers independently and assumes corresponding responsibilities must conduct self-examination, self-discipline and self-control at his own risk; When the full-time reviewer delays the review according to the regulations, the front desk teller and the reviewer must clarify their respective responsibilities, restrict each other and share the risks.
The teller's main responsibilities are:
1. Handle foreign deposit and withdrawal and interest-bearing business, including entering computer accounts, printing vouchers, passbooks, certificates of deposit, cash receipts and payments, etc.
2. Handle and keep the business cash, and register the teller's cash register;
3. Handle important blank vouchers and valuable documents such as business certificates of deposit and passbooks, and register important blank vouchers and valuable documents;
4. Responsible for all kinds of business seals and personal seals of this counter;
5. Roll over counter accounts, print bills, clean up important blank vouchers and valuable documents for checking cash and balance on duty, check business seals, jointly seal boxes under the supervision of comprehensive tellers, handle handover procedures, and hand over accounting materials such as vouchers to comprehensive tellers.
The lobby manager of a bank is generally developed by the comprehensive teller of the bank after accumulating some work experience, so as to cultivate the ability to resist pressure and enhance communication and challenge.
The above is all the answers to what post level the bank lobby manager belongs to.