At this time, the cardholder can only call the Bank of Communications Credit Card Center customer service hotline 4008009888 to manually unlock and then reset it.

The Bank of Communications stipulates that if the credit card inquiry password and transaction password are entered incorrectly three times in a row, the cardholder will be locked; if the inquiry password is entered incorrectly six times in a row, the cardholder's online banking registration function will be locked.

Extended information:

You can go to any Bank of Communications branch with your valid ID and Pacific Card to reset the inquiry password.

How to reset the Bank of Communications online banking inquiry password:

You can change the Bank of Communications inquiry password through the Bank of Communications' self-service machines, telephone banking, and online banking.

For the sake of fund security, it is recommended not to use information that is easily accessible to others (such as birthday, phone number, etc.) to set a password. At the same time, do not set the Bank of Communications inquiry password to be the same as the transaction password (i.e. withdrawal password).

Reference: Baidu Encyclopedia - Bank of Communications Credit Card