1. Jingdong’s refund is a refund through the original route. Not all transaction funds are returned to the bank card. Users need to make sure they are paying with a bank card.

2. Rejected goods cannot be refunded until the goods are returned to the warehouse. After-sales refunds require waiting for the product to be returned for after-sales monitoring.

3. Although the refund page shows that the refund is successful, there is a certain period for refunds. It does not mean that the funds will arrive after the page shows that the refund is successful. The refund arrival cycle refers to the sum of JD’s refund processing cycle and the bank’s refund processing cycle. The refund delivery cycle generally takes 1 to 7 working days. If it is not due to the above reasons, users need to contact JD.com’s manual customer service to inquire about the specific reasons and work together to solve the problem. For online payment/POS card swiping/scan QR code payment, the original card will generally be returned.