1. After the new card (except renewal card) is approved, a mailing list number reminder message will be sent. If you need to check the mailing number, it is recommended to call the customer service hotline 3-5 days after the card is sent. Afterwards, you can enter the courier number on the official post office website to check the progress of the mailing.
2. For high-end cards such as Platinum Card, EMS is used for urgent mail. There is no mailing list number prompt. Please keep the phone open and pay attention to sign for receipt. If you need to check the order number, please contact customer service and call the courier phone number to check the mailing progress.
Warm reminder: If you have not received the card for a long time, to ensure the security of the card, please call the customer service hotline to help you process:
1. Check the credit card mailing progress:
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1. Website search: If it is mailed by registered mail, users can search through the postal package of the China Post network or through global express. Browser PC: macbook pro mos14 open google version 92.0.4515.131
2. Telephone inquiry: call China Post hotline 11185 to check the card mailing status.
2. Express delivery inquiry:
1. Inquiry through email logistics.
2. Dial the courier company’s phone number.
3. Arrival time query: When the bank issues the card, there will be a message to remind you. The message has a registered letter number or expression number. You can check the progress of the registered letter delivery on the official postal website with this bill number. , but cannot check the exact time the letter arrived. Generally speaking, if it is registered mail, it can be received in about 7-15 days; if it is express mail, it will arrive nationwide in 3-4 days, within the province 2 days, and abroad (countries that have signed a peace treaty with China) 7-10 days arrive. The above is the time from the bank, excluding the time for card printing and so on.
3. Check the quota first
1. Follow the CITIC Credit Card official account on WeChat, click to add a friend’s official account, and search for zXYHXYK or CITIC Bank Credit Card to add;
2. Download the official APP "Dynamic Card Space", the official account has a download link, click "Card Opening·Audit", select "Service Hall", click "Official APP" to download;
3. Call CITIC Bank customer service hotline 40088-95558, enter the ID number and card number, press 3 to check the credit card limit, and follow the instructions for other information