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Is it useful to ask manual customer service for China Merchants Bank credit card interest suspension and installment payment?

Useful.

When the China Merchants Bank credit card is not overdue, you can negotiate with the bank’s manual customer service to resolve the issue, which will generally be handled as appropriate. Especially now during the epidemic, policies will be stepped up.

Suspension and installment, as the name suggests, is suspension + installment. Not only the recurring interest is stopped, but also the liquidated damages of up to 5%. For a arrears of RMB 100,000, after interest-free installments, the monthly loss that can be reduced is at least RMB 6,500. Therefore, suspending interest rates is the first step to stop losses, and it is also the only way to stop paying more and more debt.