it will not be unlocked automatically, and the customer must go to the bank to unlock it.
Personal Electronic Account Product Service Agreement of Shanghai Pudong Development Bank
5.6 In order to prevent malicious use of electronic accounts by non-customers, Shanghai Pudong Development Bank adopts the management of password entry errors. If the transaction password is entered incorrectly for three consecutive times, the account will be automatically locked. If the customer needs to continue to use it, he/she must go to the bank's business outlets with valid documents to unlock it, and no one else can do it on his/her behalf. After the customer's identity is verified by Shanghai Pudong Development Bank, the password will be unlocked and reset.
5.7 if the customer forgets the inquiry password or transaction password of the electronic account, he can apply for a reset through the channel designated by Shanghai Pudong Development Bank, and the password can be reset after the customer's identity is verified by Shanghai Pudong Development Bank.
Extended information:
Case:
On the morning of December 3, 217, Ms. Wang went to the business department of Xianyang Branch of Shanghai Pudong Development Bank to withdraw money for her old father. However, because she entered the wrong password three times in a row and was locked, after learning that the password could only be unlocked by the old man himself, Ms. Wang turned pale, indicating that the old man was in hospital, and the branch staff immediately said that she could go to the door.
Early the next morning, two employees rushed to Xianyang 215 Hospital to handle business for the elderly, and specially bought gifts to express their condolences. The customers were deeply moved.
such scenes are constantly staged in Shanghai Pudong Development Bank. Respect for the elderly, respect for the elderly, love for the elderly, sincere care for the elderly customer groups, and down-to-earth implementation of the slogan of social responsibility have become a culture in Shanghai Pudong Development Bank.
Reference: Shanghai Pudong Development Bank-Shanghai Pudong Development Bank fulfills its social responsibilities and sincerely cares for elderly customers.