First, apply for loss reporting.
If the credit card is damaged, lost, stolen or occupied by others, the cardholder should report the loss immediately to maintain his own transaction security. The risk of theft after reporting the loss shall be borne by the bank, and the non-password consumption within 48 hours before reporting the loss shall enjoy the protection of card loss according to the prescribed rules.
Loss reporting method:
1. online banking: credit card logs into online banking, and click "card management → credit card loss reporting" to easily complete the loss reporting operation.
2. Mobile banking: log in to mobile banking and enter "Card Management → Card Loss Reporting" to easily complete the loss reporting operation.
3. Counter loss reporting: You can choose to go directly to the nearby ICBC business hall to find the relevant staff to report the loss.
Second, the replacement card
Generally speaking, when a credit card cannot be used due to loss, damage, breakage, ambiguous signature, degaussing magnetic stripe, etc., the cardholder can apply for a new card, and the new card will be sent to the billing address within 2 working days. The number and password of the new card after destruction and repair remain unchanged; If the old card is destroyed within six months before its expiration, the validity of the new card will be automatically extended for three years. In addition, if the card is lost, it can be reissued if it is damaged, broken, the signature is blurred or the magnetic stripe is demagnetized.
If you have any questions, please call China Industrial and Commercial Bank Credit Card Center directly for customer service consultation or go to the counter for consultation.