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How to deal with the error "Your customer information not found" in online banking payment of China Bank?
You need to ask at the bank counter with your card and valid identification. There may be some problems in the process of handling the card. Find out the situation first and then make a specific plan.

There are several reasons:

Perhaps this card has been cancelled or not used, and it is called "important blank voucher" in the hands of bank tellers.

No cardholder records were found when querying the credit card review progress. Maybe your information has not reached the credit card center, or the information has not been entered into the system. Please be patient for a few days.

The information displayed on the credit card does not exist after you get it, probably because you don't have a face-to-face sign. Now the online application process is a form, and some banks will issue cards first and then sign them. I can't find anything without an interview. If the information does not exist after the face-to-face interview, call customer service to find out whether the bank credit card center made an operation mistake and failed to open an account.

Logging in to online banking shows that the cardholder information record does not exist. If it is opened on the same day, it is because you have not registered a new account, so the message does not exist. Enter the online banking page first, register a new user, and then log in to your registered account.

Mobile banking shows that the user information does not exist, and there may be no mobile banking at all, so the signing information does not exist; It is also possible that mobile banking is not a local number. To confirm whether you can log in to mobile banking by changing the number in the middle, you can change your mobile phone number at a bank outlet.

The savings card shows that the customer information does not exist, not that there is no balance. If it is a unified salary card, the information may be delayed or the card has not been activated. It is really unsafe to go to the outlets to consult staff with ID cards, bank cards and mobile phones. When you have multiple credit cards and several savings cards, remember to activate them. Some banks stipulate that the card will be invalid if it is not activated within one month after receiving it.

Business not affected during bank card freezing:

Transfer and remittance entry, salary entry, China Merchants Bank loan deduction, China Merchants Bank credit card related repayment automatic deduction, transfer function and payment function on and off, online banking and mobile banking login inquiry, etc.

Affected enterprises:

During the freezing period, the card is disabled and cannot be used for general payment, withdrawal and transfer.

During the "no freeze" period, online fund transfer business (such as online payment, transfer and remittance, etc.) can be handled.