1. If the loss is reported by phone or at the counter, the bank will freeze the credit card.

2. Report the case to the public relations organ and send the receipt of the report from the public security organ to the credit card center.

3. Wait for public security organs and banks to investigate and reissue new cards.

4. The cardholder needs to submit the lost card protection materials required by the bank to the bank within the specified time.

5. After receiving the materials, the bank will inform the cardholder of the solution.

ICBC's credit card loss reporting guarantee time is 48 hours before the loss reporting. Puka pays a maximum of 5,000 yuan, while gold card pays a maximum of 1 10,000 yuan.

ICBC has no unified card loss protection. At present, only Shenzhen and Shanghai branches cooperate with insurance companies to launch peony cards issued in this region.