CCB's temporary loss reporting means that customers can apply for temporary loss reporting through CCB's customer service phone or online banking when their bank cards such as ordinary cards, credit cards and wealth management cards are lost, so as to prevent the funds in the cards from being transferred out by others. The customer can report the loss within the validity period in order to reactivate the use. So, how does CCB lift the temporary loss report?

1. Call CCB Customer Service to cancel the loss reporting.

First, customers can call the customer service phone number of CCB (95533) to cancel the loss reporting. After calling customer service, customers need to provide their valid identity documents (ID card, passport, military officer's card, Hong Kong, Macao and Taiwan residents' travel permits to and from the mainland), as well as information such as card number, card validity period, the last three digits on the back of the card, etc., to confirm that they apply for loss reporting and cancel loss reporting.

Second, cancel the loss reporting of online banking.

In addition, customers can cancel the loss reporting through mobile banking and online banking of CCB. Customers need to log in to online banking first, then click on "My Bank Card", select "Temporary Loss Reporting", and enter the information of their valid identity documents (ID card, passport, military officer's card, Hong Kong, Macao and Taiwan residents' pass to and from the mainland), as well as the card number, card validity period and the last three digits on the back of the card. , confirm that I applied for loss reporting and completed the loss reporting cancellation.

Third, cancel the loss reporting at the counter.

Customers can also go to the counter of CCB's business outlets to report the loss and cancel. Customers can go to the counter of CCB's business outlets with their valid identity documents (ID card, passport, military officer's card, Hong Kong, Macao and Taiwan residents' passes to and from the Mainland) and cards to report the loss and cancel it. The counter staff will verify the customer's identity information and confirm my application for reporting the loss, so as to complete the loss and cancel it.

Fourth, the period of validity of loss reporting.

CCB's temporary loss reporting is valid for 90 days, during which the customer can cancel the loss reporting. If the loss report is not cancelled for more than 90 days, CCB will automatically cancel the loss report, and customers can apply for activation at CCB outlets or customer service telephones. After reactivation, customers can use their bank cards normally.

In short, there are three ways for CCB to cancel the temporary loss reporting. Customers can choose to call the customer service phone of CCB, report the loss through online banking or go to the counter for cancellation according to their own situation. Customers must provide their valid identity documents (ID card, passport, military officer's card, Hong Kong, Macao and Taiwan residents' travel permits to and from the mainland), as well as information such as card number, card validity period and the last three digits on the back of the card to confirm the application for loss reporting and cancel the loss reporting. In addition, CCB's temporary loss reporting is valid for 90 days. If the loss report is not cancelled for more than 90 days, CCB will automatically cancel the loss report, and customers can apply for activation at CCB outlets or customer service telephones. After reactivation, customers can use their bank cards normally.