1. Users can call the customer service hotline of the bank to express their personal negotiation intention and ask about the amount, principal, interest, liquidated damages and other expenses to be repaid;

2. truthfully provide relevant evidential materials according to the requirements of the bank;

3. If you have been unable to reach an affordable repayment plan, or encounter difficulties and obstacles from bank personnel, you can complain to the relevant departments to safeguard their legitimate rights and interests.

that's how to communicate with the bank about credit card suspension. What does it mean to stop paying interest?

Stop paying interest refers to the fact that the customer cannot repay the credit card arrears or loans on schedule due to special circumstances, and after consultation with the bank, the bank suspends the interest calculation on schedule and leaves the arrears. Generally speaking, to stop paying interest is to owe money first, but the account will not be eliminated and will be paid back later. Under special circumstances, the issuing bank can negotiate with the customer fairly to verify that the credit card debt exceeds the customer's repayment ability, and the customer still has the willingness to repay the debt. The term of personalized repayment agreement cannot exceed 5 years. If it is necessary to handle the business of stopping the payment, the cardholder needs to contact the customer service of the bank actively, explain the situation voluntarily and ask if it is possible to apply for the business of stopping the payment. This article is mainly about how to communicate with the bank about the knowledge of credit card suspension, and the content is for reference only.