If the credit card can be used normally, but the money stored in it cannot be withdrawn, there are two main reasons:

1, the cardholder didn't enable the cash withdrawal function of the credit card when handling the credit card, because the main function of the credit card is overdraft consumption, and the cash withdrawal function of some credit cards can be freely selected, so if the money in the credit card can't be withdrawn, you can go to the bank to check whether the cash withdrawal function is enabled.

2. There are restrictions on the withdrawal amount of credit cards, and different banks have different restrictions on the withdrawal amount of credit cards. If there is money in the credit card but you can't withdraw it, it may be because the withdrawal amount is used up, that is to say, the money in the card can't be withdrawn, so you can only spend it by credit card.