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When canceling a credit card, why does the customer service always do everything possible to try to retain it or even refuse to handle it?

Many times, people always think that there is no need to apply for a credit card if they have some money on hand. Even if you have a credit card, you will want to cancel it after a while, fearing that it will be stolen and unsafe.

So I called the bank’s customer service to cancel the credit card, but the customer service always tried their best to keep it, or even refused to handle it. At this time, people will have questions in their hearts. Why don't banks let themselves cancel credit cards? Are there any skeletons in my closet?

What is certain is that as long as you insist on canceling, the bank must and should cancel your credit card, provided there is no debt or other bad records.

Let’s popularize it here. Credit card cancellation is generally divided into two situations.

The same person has multiple credit cards in the same bank account at the same time. If one or two of them are not used frequently or do not want to be used, in order to avoid annual fees or other charges on the card, you can apply to cancel the card on the premise that the credit card has no outstanding balances. However, the account has not been canceled at this time, and other credit cards of the bank can still be used normally.

As the name suggests, it means to cancel a personal credit card account under a bank and delete the relevant card information and identity information, including card cancellation, and then no longer use it. Of course, the prerequisite for closing the account is that there is no credit card debt.

As long as there are no arrears, it is quite comfortable for banks to cancel the card without closing the account. But if you want to cancel your account directly, the bank will give you various detentions and even delay the process. The main reasons are as follows.

We often see bank clerks selling credit cards on the street with small gifts. As long as you apply for a credit card, you can receive a free gift, such as a suitcase, hair dryer, thermos cup, rice cooker, etc. Many people get a card when they see a gift.

This is also the result that salespeople most want to see. To make your card successful, sometimes an extra gift can be given to you. It seems like a loss-making business, but what the salesman values ????is the commission that the card brings. These gifts are nothing compared to commissions and performance appraisal bonuses.

The number of card applications is not only related to the salesperson’s income and performance indicators, but also related to the indicator assessment of each bank branch.

So, if you want to cancel your account directly, the bank will excuse you for various reasons, and even tell you that even if you keep the card, it will have no impact on you. After a few rounds of debate, maybe you'll give up on the idea of ??closing your account.

As we all know, credit cards basically charge annual fees. Banks charge different annual fees based on different card levels and permissions, ranging from tens to thousands of yuan.

Although it may not seem like much, the annual fee multiplied by the huge number of users and cards is also an objective income.

Some people will say that the annual fee is deductible. Yes, according to the annual fee rules of bank credit cards, if the credit card consumption reaches a certain number, the annual fee for the next year can be deducted or points can be directly redeemed for the annual fee.

The prerequisite for annual credit is credit card consumption, which is the fundamental purpose of banks issuing credit cards. As long as the card is swiped, the merchant will pay a certain fee to the bank. The more card swipes, the more the bank makes.

So, if you want to close your account, it means that the bank will lose the income that all credit cards under this account can bring.

For individuals, they can apply for a credit card whenever they want. Banks need to check personal credit information to decide whether to approve a credit card.

In addition, the total number of personal credit cards is limited. This means that if you have credit cards in banks A, B, and C, you may not be able to apply for them in bank D.

Therefore, in order to seize market share, banks will plan various marketing programs to increase the number of cardholders as much as possible and reduce the cancellation rate. This will ensure the number of bank users and enhance the bank's comprehensive competitiveness in the entire industry.

Everyone may have heard the story of a British man who bought 21 houses by overdrafting multiple credit cards. There are as many as 1,497 credit cards in his name. Because of his good management, he never missed the deadline and eventually became a billionaire. Of course, this is a god-like figure who plays with credit cards.

Through this story, I believe you can also see that the most direct benefit of credit cards is that they can give you flexibility

Secondly, credit cards will reward you accordingly during the consumption process. Points can be redeemed for various gifts in shopping malls.

And credit cards usually cooperate with various merchants to promote consumption in the form of preferential activities, which can also bring in a lot of money.

Also, most platinum-level and above credit cards include various benefits, such as: airport pick-up and drop-off, chauffeur service, hotels, VIP rooms, etc. These rights can be used freely, which is also a status symbol.

So generally speaking, credit cards have more advantages than disadvantages for us. As for worrying about your credit card being stolen, there is no need. As long as you protect your password and change it regularly, the possibility of your credit card being stolen is still very low. Once abnormal consumption on the card is discovered, the bank's risk control system will also make a phone call to remind you. Related questions and answers: Why can’t the first credit card be canceled? 1. Why can’t the first credit card be canceled? It is not absolute that the first credit card cannot be canceled. If you only have one credit card in a bank, it is best not to cancel it, especially if you have never opened a card. Because cancellation will be recorded in the credit information system, it will affect the application of credit cards at this bank. The bank will increase the review requirements for the second card and will not easily approve the card. And if you have already applied for the second or third card, it doesn’t matter if you cancel the first card. Many banks now limit the number of cards held by the same bank. In addition, multiple credit cards are not conducive to management. If the first card The card has a low limit and average benefits, so it can be canceled. 2. Credit card Credit card, also called credit card, is a credit certificate issued by a commercial bank or credit card company to consumers with qualified credit. It takes the form of a card with the issuing bank's name, validity period, number, cardholder's name and other contents printed on the front, and a magnetic stripe and signature strip on the back. Consumers holding credit cards can shop or consume at specially designated commercial service departments, and then the bank will settle the accounts with merchants and cardholders. Cardholders can overdraft within the prescribed limit. Starting from January 1, 2021, credit card overdraft interest rates will be determined independently by card issuers and cardholders through independent negotiation, and the upper and lower limit management of credit card overdraft interest rates will be cancelled. 0.7 times). 3. Credit card repayment methods 1. Repayment within the card-issuing bank. This method includes: card-issuing bank counter, ATM, online banking, automatic transfer, telephone banking repayment, etc. After repayment, the credit card limit will be restored immediately, and the payment will generally be credited to the account after the system processes it on the same day. 2. Microbank POS mobile phone Weibanktong POS mobile phone is a mobile financial system personal payment terminal, which can be used to directly swipe credit cards for repayment, and can also be used for transfers and other services, with instant payment. 3. Transfer/remittance repayment is mainly divided into two methods: inter-bank in the same city and inter-bank in different places. Regardless of the method of transfer or remittance, the remittance bank will charge a certain fee. At the same time, the time it takes for the money to arrive and the convenience of repayment are not as good as intra-peer repayment, online repayment, convenience store repayment and other methods. 4. The more common domestic online platforms for online repayment include: UnionPay Online, Kuaiqian, Shengpay, Alipay, Tenpay, etc. Depending on the platform and bank you choose, the charging standards and specific payment arrival time will be different. 5. Xinpaytong repayment "Xinpaytong" smart credit card phone is an innovative electronic product independently developed by China UnionPay, certified by the Bank Card Testing Center, and supported by financial services provided by China UnionPay's inter-bank information exchange network. Related Q&A: Why don’t banks want you to cancel your credit card account?

Business is nothing more than profit. If you cancel your credit card account, the bank will lose a customer. Here you need to understand why the bank does not allow account cancellation and how the bank's credit card makes money. The bank's credit card money mainly comes from the handling fees generated by cardholders. Generally, the merchant's credit card fee is about 0.65, and the bank can earn half of it. . Usually, the more cardholders use it, the more the bank earns. Of course, account cancellation is also a normal right of the cardholder. As long as you insist on canceling the account, the bank will not refuse to cancel it.