Second, inform the user that the credit card is suspected of malicious overdraft, and has formally filed a case for review and established a file, and will not accept any out-of-court adjustment in the future. You need to contact customer service as soon as possible to explain the situation;
The third way is to inform users that they can get a substantial interest reduction. Upon expiration, it is deemed as automatic waiver, and it is included in the list of people who have lost their trust, and the qualification for reduction and exemption is permanently cancelled. You need to contact Customer Service as soon as possible.
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The official customer service will not contact the customer by private phone or ask the customer to transfer the funds to the designated account in the name of clearing the account. In addition, on Internet platforms such as WeChat Weibo, official customer service will not contact customers through private accounts and ask for personal sensitive information such as customer's bank account number and password in the name of handling business.
In terms of capital security, it is fraudulent to collect deposits and deposits in advance in the name of eliminating bad credit information, and bad credit information cannot be eliminated artificially.
In addition, in the name of abnormal account, it is also one of the common fraud methods to require the funds in the account or bank card to be transferred to the designated safe account. Remember, it is safest to put money in your own account. Ignore unofficial phone calls and don't click on links in text messages at will. These links are likely to extract customers' personal information. At the same time, don't call back directly in SMS, and don't tell others personal privacy information easily. If in doubt, you should contact the official customer service or go to the counter to ask or verify to ensure the safety of your property.