1. Personal mobile banking customers log in to the mobile banking APP through identity verification and enter the "Enjoy Life" - "More" - "Government Services" - "Personal Credit Report" operation menu.

2. Display query records and apply for query.

3. Display the query authorization agreement.

4. Perform face recognition to verify customer identity information.

5. Verify your mobile phone number and enter the email address for receiving credit reports.

6. Inquiry application and email confirmation information.

7. The query record list displays query records and their query status.

8. Send an email:

(1) Email subject:

China Construction Bank - Self-service query of personal credit report on XX, XX, month XX, personal mobile banking channel Result

(2) Email text:

Dear XXX (customer name):

Hello!

The attachment is the personal credit report that you applied for inquiry through the China Construction Bank-Personal Mobile Banking channel at XX hour XX minutes XX seconds on XX month XX, XX year. Please check it.

Based on the protection of your personal privacy and information security, the attachment has been encrypted and the decompression password has been sent to your reserved mobile phone number via SMS. You can also use China Construction Bank personal online banking or personal mobile banking. AAP "Personal Credit Report" list to view.

Warm reminder:

Your report has been encrypted and compressed. Please download and decrypt it to view it.

The content of this email is an email sent by China Construction Bank to the customer based on the personal email address he reserved when he applied for personal credit report inquiry on the China Construction Bank personal mobile banking channel. If you are not the recipient indicated in the email header, Please delete this email directly and do not use or disseminate the content of this email in any form. Thank you!

China Construction Bank

XX, XX, month XX, XX

(3) Email attachment: Credit report encrypted compressed package

9. Query After success, send a reminder text message or go to the CCB Personal Mobile Banking APP to check the decompression password. The customer downloads it via email, decrypts it and checks it.