Hello, if the credit card is lost, stolen or occupied by others, the cardholder should report the loss immediately. The risk of theft of a credit card after loss reporting shall be borne by the bank, and the non-password consumption within 48 hours before loss reporting shall enjoy the protection of card loss according to the prescribed rules. If the card is not reported in time, the risk will be borne by the customer. Please call the credit card customer service hotline and select "2#" to transfer the loss to the customer service specialist. Whether the account can be frozen requires you to contact the credit card center for confirmation.

Precautions for loss reporting:

1. Loss reporting fee 60 yuan/card. Once the loss of a credit card is reported, it will take effect immediately and is irrevocable (VISA MINI size card can report the loss separately or at the same time, at a cost of 60 yuan/time). 2. After the loss is reported, the new card number and the three digits on the back of the card will change, but the account information will remain unchanged. The type of the card is the same as that of the original card, and repayment can be accepted. 3. If the card is reported lost within six months after its expiration, the validity period of the new card reissued after the loss is reported will be automatically extended for three years.