First of all, if the address of the poster is unknown and the person is not found during delivery, the card will be returned. At this time, CCB will indeed send a text message to inform the cardholder that the card could not be delivered for some reason. Yes, so this text message should be true.
As for the poster's situation, it is recommended that you call the customer service hotline and then be transferred to manual assistance to handle it for you. After you call the customer service hotline, you do not need to enter any personal information (card number or ID card). The voice broadcast will finally prompt you "If you cannot provide the above information, please press the # key", and then follow the system prompts to transfer to manual. Serve.
His customer service will check the address with the cardholder and arrange for the card to be re-mailed. The new card usually takes about 3 working days to be sent out. There will be a text message notification after it is sent out. After receiving the text message, It is recommended that the poster often pays attention to the delivery status on the Internet (search "Baidu Mail Tracking and Inquiry System" on Baidu, which is specially used by the postal service to check the credit of registered mail). If you go to the local post office, you may also consider taking your ID card to register here. Go to the post office to pick up the letter code yourself, which feels more reliable personally. After all, cards are all linked to money, so it feels more secure to do it yourself.